Campbell River Better at Home

Better at Home is a program that helps seniors/elders be able to continue living in their own homes longer and stay connected in the community by providing some basic non-medical home support services. Our services are provided to eligible seniors/elders on a sliding fee scale and some services may be free. The program is funded by the Government of British Columbia and administered across the province by the United Way of the Lower Mainland. In Campbell River, the program is provided by Campbell River Family Services Society with the assistance of a local Advisory Committee.

Residents in Campbell River who are 65 years of age and older, and who meet the program's objectives are able to access the Better at Home services within the program's resource constraints.  Becoming a Campbell River Better at Home client involves an initial meeting with our Better at Home Program staff to discuss the program, confirm eligibility, and complete registration forms.

Programs Offered:

As our resources allow, the Campbell River Better at Home program presently offers Friendly Visiting, Transportation Assistance for medical-related appointments, some assistance with Light Housekeeping, and some assistance with Grocery Shopping. All services are within the City of Campbell River and are provided by our volunteers or contract service providers. A Criminal Record Check is required in all cases. The Campbell River Better at Home program is intended to complement and integrate with other existing local services.

Friendly visiting is provided without cost. All other services are provided on a sliding fee scale based on annual income -- the sliding scale levels are: 100% subsidy, 70% subsidy, 50% subsidy, 30% subsidy, and no subsidy. Fees take into account current market values of similar services in Campbell River.

Friendly Visiting Our volunteers visit at the client’s home typically once a week. Each visit is about one hour long. If the client wishes, visits can include going for a walk in the immediate neighbourhood when safe to do so. However, Friendly Visiting does not include assisting with household tasks, food preparation or personal care.

Transportation Assistance: Our Transportation services are primarily for medical-related appointments within the City of Campbell River and normally are provided up to once weekly per client. We are able to transport clients who use light mobility aids such as canes or folding walkers, but not heavier equipment such as wheelchairs or heavy walkers.  

Light Housekeeping: The number of hours of light housekeeping that may be provided to clients each month is based on understanding the client’s needs and our budget constraints. Cleaning priorities are identified with the client to fit within the limits of the allocated cleaning time. Our contract service provider can offer vacuuming, dusting, cleaning floors, cleaning kitchens and bathrooms, cleaning and organizing the fridge, making beds and emptying garbage. Most other types of cleaning (such as laundry, ceilings/high areas, medical equipment, exterior areas of the home, etc.) are not included in our program.

Grocery Shopping Assistance: Grocery Shopping services will provide transportation to and from the client’s preferred grocery store in Campbell River, assist clients with grocery shopping in the store and bringing the groceries into the client’s home. This service is dependent on availability of our volunteers and, given our resource constraints, currently does not include shopping for other purposes or errands. The option of group shopping will be considered when appropriate.


The United Way (Lower Mainland) Family & Friends Caregivers Information and Resource Handbook 2016 is now available on the United Way Website - click HERE to access their website and download your copy.

Address / Contact Info

Campbell River Family Services Society
487 10th Avenue Campbell River, BCV9W 4E4
Campbell River Better at Home Coordinator : Brenda Wagman

Phone Numbers

Phone : (250) 287-2421 ext. 329
Fax : (250) 287-4268

Web Links

Forms and Resources

Location Map

This program was last updated on 22 Jul 2017.